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Frequently Asked Questions


ABOUT THE PRODUCT & BENEFITS TO IMAGING ON WOOD
FILES AND IMAGES
MISCELLANEOUS INFO
ORDERING AND SHIPPING

  • ABOUT THE PRODUCT & BENEFITS TO IMAGING ON WOOD
  • (back to top)

    Q. How are the wood prints created?
    A. We are able to create your wood prints by printing onto smooth and textured wood surfaces using a UV Flatbed printer. Some of the common wood materials we print on are bamboo and birch board in ¼ and ¾" thickness. The Flatbed printer can handle substrates up to up 98.4 by 120 inches in size, and up to 2" thick. While much of the printing we do is on standard rectangular wood sheets, we can print directly onto irregular shapes such as our Artistic Edge cutouts. Printing directly onto the wood surface gives increased longevity as well as a much cleaner look.

    Q. How do I know if my artwork will look good printed on wood?
    A. When selecting a photo or artwork, you should consider the following: - We do not print with white ink, so any area of your photo or art that is white will not be printed. - Lighter colors will be more transparent, allowing the wood grain to show through. - Darker colors like black and blue will be more opaque, allowing less of the wood grain to show through.

    Q. What kind of wood do you use?
    A. We use only the finest sustainable 11 ply Birch and Bamboo plywood.

    Q. What print surface is best for my image?
    A. Birch is a wood we commonly use when wood printing is desired. It is an economical material and produces beautiful results when printed upon. The wood grain is plain and does not detract from the image. We recommend birch for wall art, portrait photos, and any usage where an uncommon look is wanted but economy is important. Birch board prints come with a key hole on the backside for easy mounting. To give your artwork a truly customized look, consider printing on bamboo. Bamboo has a distinctive pattern that can really personalize a photograph or graphic, while providing a creative accent to a home or office interior. Used in all of our sizes, bamboo printing can be used to enhance photographs and artwork for use as wall decorations. In larger sizes bamboo printing can give a striking appearance to interiors such as restaurants, hotels, and offices. As an added advantage, bamboo is a natural material that easily biodegrades and its use is very eco-friendly. Bamboo prints come with a key hole for easy mounting.

    Q. How can I hang my wood print?
    A. All of the wood prints come with a key hole on the backside for easy hanging.

    Q. Can I display my wood print in my bathroom?
    A. Yes. Wood prints have no problems with moisture. If condensation builds up, just wipe them off with a cloth or towel.

    Q. How do I take care of my wood print?
    A. Simply wipe off your wood print with a damp cloth. Never use cleaners or abrasive materials on your wood print.

    Q. How permanent is a wood print?
    A. The printing method that we use is very durable. We UV print directly onto the wood. So long as you take care of your wood print properly, it will last a lifetime.

    Q. How permanent is a wood print?
    A. The printing method that we use is very durable. We UV print directly onto the wood. So long as you take care of your wood print properly, it will last a lifetime.

    FILES AND IMAGES (back to top)

    Q. What size can I order?
    A. We offer over 50 different sizes ranging from 4 X 6 to 48 X 96.

    Q. What are your recommendations for file sizes?
    A. We offer over 50 different sizes ranging from 4 X 6 to 48 X 96.

    Q. What are your recommendations for file sizes?
    A. For the best print quality, photos intended for prints should be taken at the highest possible pixel resolution. A lower resolution photo printed at a larger size will stretch the pixels beyond the point where the image looks sharp and clear. On the other hand, it is amazing how large you can print a small (High Resolution) file that is sharp and properly exposed. Viewing your files at 100% zoom in an image application such as Photoshop will give you an excellent idea of how the print will look. The chart below will help you decide what image size works the best; in relation to your desired print size.

    Print Size Image Size
    04x06 1000p x 1500p
    05x07 1250p x 1750p
    08x10 2000p x 2500p
    08x12 2000p x 3000p
    11x14 2750p x 3500p
    16x20 4000p x 5000p
    20x24 5000p x 6000p
    24x30 6000p x 7500p
    30x40 7500p x 10000p

    Q. How do I know what size print to order?
    A. Our ordering process does away with guesswork by allowing you to see exactly where your image will be cropped at any size we offer.

    Q. What type of files do you accept?
    A. We accept high resolution jpegs up to 20 megabytes. For larger files, please contact customer service at customerservice@americandirectsales.com or call toll free at 1-877-462-2621.

    Q. Can I send images from my phone?
    A. Yes. Our wood prints produce great photos from most smart phone images; however, you may be limited to smaller size pints. Make sure your camera phone is set on the largest file size possible. Keep in mind that the higher the megapixel size of your camera, the better the wood print will look.

    Q. Can I use images that were taken by another photographer or artist?
    A. We can only print images that you own or have authorization to use. By submitting images to Wood Photos Direct, you are representing and warranting that you have the legal right to reproduce the image.

    Q. What if I want my own custom size?
    A. We offer custom sizes at Wood Photos Direct. You can either request your custom size in the comments section of the check-out process or contact customer service at customerservice@americandirectsales.com or call toll free at 1-877-462-2621.

    Q. Will you adjust the clarity of my image if it is too dark or too light?
    A. Yes. Our designers will make adjustments to an image that is too dark or too light. Also, during the check-out process, we recommend that you request a proof of your image to verify the adjustments are to your liking.

    MISCELLANEOUS INFO (back to top)

    Q. What do I do if my order was damaged when I received it?
    A. While we make every effort to package your wood print to make sure that it arrives in pristine condition, a rare occasion can occur where prints are damaged during shipping. Simply contact us at customerservice@americandirectsales.com or call toll free at 1-877-462-2621. You will be sent a return label and we will remake your wood print at no charge to you. Please be sure to return the damaged product in its original packaging.

    Q. What do I do if I am unhappy with my wood print?
    A. Each wood print is custom and made to order. Therefore, we cannot offer a refund based upon personal preference. Printing on wood is a very unique process. Each print varies greatly due to the natural markings and colors within the wood. No two prints will ever be alike.

    Q. What are the darker marks on my wood print?
    A. We print on organic living wood and those marks are the natural wood grains that bring out the character and uniqueness of each print. It is impossible to get wood without having different colors and marks naturally in the wood.

    ORDERING AND SHIPPING (back to top)

    Q. How do I order?
    A. Ordering from our website is quick and simple. Just drag and drop your images into our templates and crop as needed. Then you can switch between styles and sizes effortlessly.

    Q. What is the turn-around time for an order?
    A. Your wood print will ship 2 to 3 business days after your order is placed.

    Q. What forms of payment do you accept?
    A. We accept credit cards on our website: Visa, MasterCard, Discover, and American Express. All payment information is secure and our website is PCI compliant.

    Q. Do you accept foreign currency?
    A. No, not at this time.

    Q. What are shipping times and costs?
    A. Standard shipping is 2 to 5 business days, depending upon your location. Our headquarters is centrally located in the United States. Shipping times are in addition to the 2 to 3 business days of production. Charges are $4.95 for orders under $30.00 / $9.95 for orders under $120.00 / and $14.95 on all orders above $120.00. If order requires a crate additional fees will apply.

    Q. How do I contact customer service if I have a question about my order?
    A. The best way to reach our customer service department is via email at customerservice@americandirectsales.com or call toll free at 1-877-462-2621.

    Q. Can I change or cancel my order?
    A. Orders can be changed or canceled so long as your order is still in the pending or processing phase. Please contact our customer service department via email at customerservice@americandirectsales.com or call toll free at 1-877-462-2621.

    Q. Can I track my shipment?
    A. Upon written request, we can email a tracking number to you so that you can track your shipment.

    Q. Can I rush my order?
    A. Yes. Wood Photos Direct offers a "rush it" service, meaning we will move your order to the front of production for an additional cost.

    Q. Can I pick up my order rather than shipping it?
    A. Yes. We allow customers to pick up their order after they have been notified that their order has been completed.

    Q. Do you ship outside of the United States?
    A. No. We ship within the continental United States at no extra shipping costs, and to Hawaii and Alaska for additional shipping costs.


    Order your photo on wood by calling Toll Free: 1-877-462-2621 M-F 9am-6pm EST
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